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| Welcome Colonist ! There are 9 Citizens Exploring our Colony. |
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| Today in Colony CT-3-327 is C.Y. 0:05:9 |
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| HELP REQUEST SYSTEM |
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| Welcome to the Mythical Journeys Help Request System. This system streamlines and simplifies getting your requests answered. Please use this system for any and all issues you have, including: Character Points, Character Skills, Donations, Registration Issues, Website Bugs, or Website Suggestions.
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All issues are viewable by you and system administrators only. After you enter an issue it is displayed here and e-mailed to you and our support team. Responses to your request are viewable here and e-mailed to you.
There is a counter display at the top of the page that will show the number of help tickets you have in New, In Review and Needs Attention. Please note this counter is not updated immediately after you update a ticket.
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| Add New Request |
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| Request ID |
Entered On |
Entered By |
Request Type |
Status |
Assigned To |
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| Help Ticket "Status" Explanation |
| New |
Means that it is a new ticket or that the user has added more information. Whenever a user updates a ticket it goes back to "New" status. |
| In Review |
Means that we at MJ are discussing the issue and will get back to the user as soon as possible |
| Completed |
The ticket is closed, hopefully successfully |
| Denied |
This is rarely used. It is generally used for requests that we just can not do. |
| Pending |
This is a "to do" list. It is for things "pending completion". This is not for items that we are discussing. It is a holding area for things we can't get to currently. Mostly it is where we park bugs that need fixed. |
| Needs Attention |
This is where we put items that require the ticket opener to respond. Generally this will be when we need more information from you. |
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